Frequently Asked Questions
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FREQUENTLY ASKED QUESTIONS
  • Cloud Server
  • Vps Server
  • Dedicated Server

What is the CPU speed of my Cloud Server?

  • We use server-grade Intel Hexcore processors between 3.0 GHz and 3.7 GHz. To view the clock speed and other details of the CPU on the hypervisor you are assigned, run this command on the command line:

    cat /proc/cpuinfo

Can I select a custom plan with more CPU, RAM, disk or SSD space?

  • We do not currently support the ability to create custom plans where resources can be increased independently. This means we cannot currently add additional SSD / disk space capacity to a plan.

    The sizes that we provide logically bring resources together and allow us to most effectively distribute virtual machines across the backend.

What type of filesystem formats do you use?

  • We’re using LVM and QCOW in our US datacenter.

Do you offer backups?

  • Yes, we offer two ways to prevent against data loss: snapshots and backups. Snapshots can be done at any time, while automated backups run every couple of days.

Do you have a default firewall enabled?

  • No, but we encourage our users to enable one once their cloud server is setup.

How do I migrate my web hosting contents to a VPS?

  • If you’re a current ServerWala cPanel shared hosting customer, you can select one-click migration to VPS hosting to import your sites, then simply re-direct DNS (managed or fully managed plans only). We also provide a paid migration service. Otherwise, it's up to you to migrate your data and applications onto the VPS and reconfigure the DNS.

How do I upgrade my VPS?

  • You can upgrade your VPS at any time, directly from your control panel. Your entire system (OS, software, settings) is saved; you don't need to make any changes. Once you select a plan, the upgrade happens automatically within minutes.

What is a CDN?

  • A Content Delivery Network (CDN) is a large distributed system of servers that are deployed in multiple data centers across the world. This system delivers web pages and other content based on the geographic locations of the customer, the origin of the web page and where the content delivery server is located. The closer the CDN server is to the customer geographically, the faster the content is delivered. This is especially beneficial for dynamic content, such as pictures or intense transaction-based ecommerce sites.

    The CDN is an included feature in our managed and fully managed VPS hosting packages. By coupling CDN with WAF, we provide the fastest and most secure experience for your website.

What is a Web Application Firewall?

  • A Web Application Firewall (WAF) protects websites from malicious bots or hackers’ attempts to break into websites. Attacking websites through applications like blogs or shopping carts has become the leading way for hackers and cybercriminals to bypass traditional security measures and steal data or traffic. Every day, thousands of sites are compromised through this process.

    The WAF is an included feature with managed and fully managed hosting. By coupling WAF with CDN, we provide the fastest and most secure experience for your website.

Can I upgrade my VPS hosting account to a dedicated server?

  • Yes. If you currently have a VPS hosting account with us, you can upgrade to our dedicated hosting at any time by ordering a new server. For fully managed customers, we will migrate your data from your current account to your new server.

Will I be able to manage my server through a web-based control panel?

  • Yes. Every dedicated server hosting plan comes with Web Host Manager (WHM), which gives you complete control over creating and customizing your account, as well as managing all aspects of your server.

Can I Customize Your Dedicated Server.

  • Any of our “non-instant” dedicated servers can be customized however you want with thousands of possible options. We provide options from one processor to four processors, one hard drive to 100 hard drives, 8GB RAM to 1000GB RAM, and everything in between. Most fully customized servers deploy in less than 4 hours from the time we receive your payment.

Do You Offer For Server Managed?

  • Each server can have our proactive Managed Services by on-site technicians added to it. Information about this service can be found on our Managed Services page.